Customer information
Refund / Return Policy
Last updated: 12 August 2026
Contact support if there is a problem with an order. Eligibility and the available resolution depend on the product, order, payment and fulfilment facts. No fixed return window or automatic refund guarantee is stated because the repository contains no approved business rule establishing one.
Requesting a review
Email support with the order number, a clear description of the issue and relevant photographs where they help explain a damaged, incorrect or incomplete item. Do not send payment credentials.
Assessment
Support may need to verify the order, delivery and item condition before confirming whether a return, replacement, refund or another resolution is available. Do not send an item back until return instructions have been confirmed.
Cancellations
A cancellation request is not guaranteed. Contact support promptly; whether an order can be changed or cancelled depends on its payment and fulfilment status.
Refund processing
If a refund is approved, support will confirm the applicable method and next steps for that order. Bank or payment-provider processing is outside the storefront’s direct control, so this page does not promise a fixed completion time.
Contact
For a question about this policy or a specific order, email support@mardinasafiyya.com. Include your order number where relevant, but do not send card or online-banking credentials.